Terms and Conditions – Mistello

Effective Date: 18 February 2026

Welcome to Mistello. By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully.

1. General

  • Mistello (“we”, “us”, “our”) provides high-quality misting and cooling solutions through our website.

  • These Terms and Conditions govern your use of our website and your purchases.

  • By using our website, you accept these Terms in full. If you do not agree, do not use our website or services.

2. Use of Website

  • You agree to use the website only for lawful purposes.

  • You may not use the website in any way that could damage, disable, or impair the site or interfere with other users.

  • You may not attempt to gain unauthorized access to our systems or data.

3. Products & Availability

  • Mistello aims to display accurate product information, including specifications, pricing, and availability.

  • All products are subject to availability, and we reserve the right to limit quantities.

  • Mistello reserves the right to discontinue any product without notice.

4. Ordering & Payment

  • Orders are processed after payment confirmation.

  • Prices displayed on the website include VAT where applicable, unless stated otherwise.

  • Mistello accepts payments via approved online payment methods.

  • You must ensure that all payment information is correct and complete.

5. Shipping

  • Domestic shipping is handled by The Courier Guy.

  • International shipping is handled by TUNL.

  • Shipping costs, delivery times, and responsibilities are outlined in our Shipping Policy.

  • Mistello is not responsible for delays caused by the courier or customs inspections.

6. Returns & Refunds

  • Mistello follows the Refund & Returns Policy as outlined on our website.

  • Defective products may be repaired, replaced, or refunded.

  • Change-of-mind returns are only accepted within 7 days for unused, resalable products.

  • Certain items are non-returnable (e.g., custom-built systems, installed systems, clearance items).

  • Customers are responsible for return shipping costs where applicable.

7. Warranty

  • Products may carry a manufacturer’s warranty.

  • Warranty covers defects in material or workmanship only.

  • Warranty does not cover:

    • Damage due to misuse, incorrect installation, or neglect

    • Normal wear and tear

    • Electrical surges or water damage

8. Intellectual Property

  • All content on this website, including text, images, logos, designs, and graphics, is owned by Mistello or its licensors.

  • You may not reproduce, distribute, or use any content without written permission.

9. Privacy & Data Protection

  • We respect your privacy and handle personal information in accordance with POPIA.

  • Please review our Privacy Policy for details on how we collect, use, and protect your data.

10. Limitation of Liability

  • Mistello is not liable for:

    • Indirect, incidental, or consequential damages

    • Loss of income, profits, or data

    • Delays or issues caused by couriers or third parties

  • Our total liability will never exceed the total value of your order.

11. Governing Law

  • These Terms and Conditions are governed by the laws of the Republic of South Africa.

  • Any disputes will be subject to the jurisdiction of the South African courts.

12. Changes to Terms

  • Mistello may update these Terms and Conditions at any time without prior notice.

  • Changes will be posted on this page with an updated effective date.

  • Continued use of the website constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms and Conditions:

Mistello
Email: sales@nexel.co.za
Phone: 061 965 7525
Johannesburg, South Africa

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