Shipping Policy – Mistello

Effective Date: 2 March 2026

At Mistello, we are committed to delivering your products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered, both within South Africa and internationally.

1. Shipping Partners

  • Domestic Shipping (South Africa): We use The Courier Guy for all local deliveries.

  • International Shipping: We partner with TUNL to deliver products worldwide safely and reliably.

All shipments are subject to the terms and conditions of the respective courier.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • You will receive an email confirmation once your order has been dispatched, including a tracking number.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on weight, size, and destination.

  • Free shipping promotions may apply to selected products or order amounts, as indicated on the website.

  • International shipping charges vary depending on destination and package weight.

4. Delivery Timeframes

  • South Africa: 2–5 business days for major cities; rural or remote areas may take longer.

  • International: 7–21 business days depending on destination and customs clearance.

  • Delivery times are estimates and may vary due to weather, customs, or unforeseen circumstances.

5. Tracking Your Order

  • Once dispatched, you will receive a tracking number via email.

  • Domestic: Track via The Courier Guy

  • International: Track via TUNL

6. Delivery Requirements

  • Ensure someone is available to receive the shipment at the specified address.

  • Mistello is not responsible for delays due to incorrect addresses, incomplete information, or refusal of delivery.

  • Packages left at a neighbor or alternate location without consent are at your own risk.

7. Damaged or Lost Shipments

  • If a shipment arrives damaged, do not accept delivery and notify Mistello immediately at sales@nexel.co.za.

  • Mistello will coordinate with the courier to resolve the issue, including replacement or refund where applicable.

  • Claims must be reported within 48 hours of delivery.

8. International Shipping Notes

  • Customers are responsible for any customs duties, taxes, or import fees in their country.

  • Mistello is not responsible for delays caused by customs inspections.

  • Ensure your address and contact information are complete to avoid delays.

9. Contact Us

For shipping enquiries, contact us:

Mistello
Email: sales@nexel.co.za
Phone: 061 965 7525
Johannesburg, South Africa

Search