PRIVACY POLICY

Effective Date: 12 January 2026

1. Introduction

Mistello (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the practices described in this policy.

2. Responsible Party

Mistello is the responsible party for processing your personal information.

Contact Details:
Email: sales@nexel.co.za
Phone: 061 965 7525
Johannesburg, South Africa

3. Information We Collect

We may collect and process the following personal information:

3.1 Information You Provide

  • Full name

  • Email address

  • Phone number

  • Company details

  • Delivery address

  • Billing information

  • Any information submitted through contact forms

3.2 Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring website

4. Purpose of Processing

We collect and process your information to:

  • Respond to enquiries

  • Provide quotations and services

  • Process orders and payments

  • Deliver products

  • Improve our website and services

  • Send marketing communications (only if you consent)

  • Comply with legal obligations

We will only process personal information for lawful and legitimate business purposes.

5. Legal Basis for Processing (POPIA Compliance)

We process your information based on:

  • Your consent

  • Contractual necessity

  • Legal obligation

  • Legitimate business interests

You may withdraw consent at any time.

6. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Payment processors

  • Courier and delivery partners

  • IT service providers

  • Legal or regulatory authorities (if required by law)

All third parties are required to protect your information.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Disclosure

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking

Our website uses cookies to:

  • Improve user experience

  • Analyse website traffic

  • Store preferences

  • Deliver relevant advertisements

You can disable cookies in your browser settings. Continued use of our website indicates consent to our cookie usage.

9. Your Rights Under POPIA

Under South African law, you have the right to:

  • Access your personal information

  • Correct or update your information

  • Request deletion of your information

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact us at:
sales@nexel.co.za

10. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfil the purpose collected

  • Comply with legal obligations

  • Resolve disputes

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

12. International Data Transfers

If personal information is transferred outside South Africa, we ensure appropriate safeguards are in place as required by POPIA.

13. Changes to This Policy

Mistello reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.

Your continued use of our website constitutes acceptance of any updates.

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